At General Electronics, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a straightforward return and refund policy to ensure your experience is smooth and hassle-free.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Period: You have 30 calendar days to return an item from the date you received it.
  • Non-Returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and items on sale.

2. Refunds

  • Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Timeframe: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with your order details.

4. Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Time: The time it may take for your exchanged product to reach you may vary depending on your location.
  • Lost or Stolen Packages: We are not responsible for items lost or stolen during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

5. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at [your contact information] with your order number and the reason for your return.
  • Return Instructions: We will provide you with detailed instructions on how to return your item.